Frequently Asked Questions
Answers to the most asked questions here. Please feel free to reach out to us below for anything not covered!
Categories
Shipping
When will my order ship?
Our 3PL aims to ship out all orders within 1-2 business days. Our fulfillment center operates on the east coast and will fulfill orders based on ET working hours.
How long will it take to get my order?
It depends on where you are. Orders made on the east coast can arrive in as little as 2-3 business days. On average, expect orders to take 4-7 business days to arrive.
Can I change my order?
Due to how quickly we process and ship orders (typically fulfilled in 1 business day), we cannot guarantee changes if the items have already been shipped out. Please reach out to admin@meranyc.com to see if the order has not shipped and a cancellation is possible.
What is your shipping policy?
We offer express shipping (1-2 business days) as well as standard shipping (3-4 business days) in the USA.
Do you ship internationally?
No, for our first launch as small business, we are prioritizing selling in the USA. Please stay up to date with us to learn when and where we expand into globally.
Returns
What is your return policy?
We currently do not accept returns. If you are unhappy with your product in any way, please reach out to us at admin@meranyc.com and we will try our best to accommodate.
General
How do I care for my nappa leather?
The Nappa leather we use for our products is very easy to maintain and clean. You may use water and gentle soap to spot clean your shoes.
Will the Napa leather soften and fit better?
Yes, our chosen leather should soften with wear and mold to your feet as you continue to wear the shoes.
